Welcome to the Ghost Couture Store FAQ page! We’re here to help you navigate your magical costume journey. Whether you’re preparing for Halloween, a cosplay event, or a themed party, find the answers you need below.

Product Information

Q: What types of costumes do you offer?
A: We specialize in a wide array of enchanting costumes, including 1970’s, 20’s, Animal, Anime, Cartoon Character, Disney, Greek, Infant, Pirate, Plus Size, Renaissance, Superhero, The Little Mermaid, and Video Game Character costumes. We also offer wigs and make-up to complete your look.
Q: Are the costumes available in plus sizes?
A: Yes! We proudly offer a selection of Plus Size Costumes to ensure everyone can find their perfect fit and style.
Q: Do you cater to infants?
A: Absolutely! Our Infant Costumes collection is designed for the littlest adventurers, ensuring comfort and cuteness.

Ordering & Account

Q: How do I place an order?
A: Simply browse our website, select your desired items, and proceed to checkout. You’ll need to provide your shipping details and payment information.
Q: Do I need an account to order?
A: While you can check out as a guest, creating an account allows you to track orders, save your details for faster shopping, and receive updates on new arrivals and promotions.
Q: Can I modify or cancel my order after placing it?
A: Please contact us immediately at [email protected] if you need to change or cancel your order. We process orders quickly, so we cannot guarantee changes, but we will do our best to assist you.

Payment

Q: What payment methods do you accept?
A: We accept Visa, MasterCard, JCB, and PayPal for secure and convenient checkout.
Q: Is my payment information secure?
A: Yes, we use industry-standard encryption to protect your personal and payment information. Your transactions are safe with us.

Shipping & Delivery

Q: Where do you ship?
A: Based in Pleasanton, US, we ship globally! However, due to logistical constraints, we currently cannot ship to Asia and some remote regions. You can check availability during checkout.
Q: What are my shipping options?
A: We offer two convenient options:
– Standard Shipping ($12.95 flat fee): Processed in 1-2 business days, delivered via DHL or FedEx in 10-15 days after dispatch.
– Free Shipping (on orders over $50): Processed in 1-2 business days, delivered via EMS in 15-25 days after dispatch.
Q: How long will it take to receive my order?
A: After a 1-2 day processing period, delivery takes 10-15 days (Standard) or 15-25 days (Free). Please order early during peak seasons like Halloween to ensure timely arrival.
Q: Will I get a tracking number?
A: Yes! Once your order is dispatched, we will email you a confirmation with tracking information so you can follow your package’s journey.

Returns & Refunds

Q: What is your return policy?
A: We want you to be thrilled with your purchase. If you’re not satisfied, you may return unworn, unwashed items in their original packaging within 15 days of receipt. Please contact us at [email protected] to initiate a return.
Q: Are there any return fees?
A: Shipping costs for returns are the customer’s responsibility, unless the item is defective or we sent the wrong item. Refunds will be issued to the original payment method once we receive and inspect the returned item.
Q: What if my item is defective or incorrect?
A: We apologize for any error! Please email us immediately at [email protected] with your order number and details. We will cover the return shipping costs and swiftly send a replacement or issue a full refund.

Contact Us

Q: How can I get help if my question isn’t answered here?
A: Our friendly customer service team is always ready to assist you on your costume adventure! Reach out to us at [email protected]. We aim to respond within 24-48 hours.

Thank you for choosing Ghost Couture Store—where we deliver not just costumes, but possibilities for extraordinary adventures!