At Ghost Couture Store, we understand that receiving your costume on time is crucial for your events, whether it’s Halloween, a cosplay convention, or a themed party. Our delivery options are designed to be flexible, reliable, and affordable, ensuring your magical transformation arrives exactly when you need it. Based in Pleasanton, US, we serve a global audience (excluding Asia and a few remote areas) with pride, offering seamless shipping to bring your imagination to life.

Shipping Options

We offer two convenient shipping methods to suit your needs and budget:

  • Standard Shipping: For a flat fee of $12.95, we use trusted carriers like DHL or FedEx. Your order will be processed within 1-2 business days, and delivery typically takes 10-15 days after dispatch. This option is perfect if you need your costume a bit faster but still want great value.
  • Free Shipping: For orders over $50, enjoy free shipping via EMS. After processing your order in 1-2 days, delivery takes 15-25 days after dispatch. This economical choice is ideal for budget-conscious shoppers who plan ahead.

Note: Please note that we do not ship to Asia and some remote regions due to logistical constraints. Check your address during checkout to confirm availability.

Order Processing and Tracking

Once you place an order, our team works diligently to process it within 1-2 business days. We’ll send you a confirmation email with tracking information so you can monitor your package’s journey. Whether you’re dressing up as a Disney character, a superhero, or a Renaissance figure, we ensure your items are carefully packed to maintain quality during transit.

Delivery Times and Expectations

Delivery times may vary based on your location and carrier, but here’s what you can generally expect:

  • Standard Shipping (DHL/FedEx): 10-15 days after dispatch—great for last-minute plans!
  • Free Shipping (EMS): 15-25 days after dispatch—perfect for those who order in advance.

We recommend ordering early, especially during peak seasons like Halloween, to avoid any delays and ensure your costume arrives in time for your event.

Returns and Refunds

If you’re not completely satisfied with your purchase, we accept returns within 15 days of receipt. Please contact our customer service team at [email protected] to initiate a return. Note that shipping costs for returns are the responsibility of the customer, unless the item is defective or incorrect.

Need Help?

Have questions about delivery or need assistance with an order? Our friendly customer service team is here to help! Reach out to us at [email protected], and we’ll ensure your experience with Ghost Couture Store is as enchanting as your costume.

Thank you for choosing Ghost Couture Store—where we deliver not just costumes, but possibilities for extraordinary adventures!